b9game Privacy Policy

1. Introduction

b9game ("b9game", "we", "us", "our") is committed to protecting the privacy and personal information of all users who access or use the b9game platform at https://b9game.bio ("the Service"). This Privacy Policy ("Policy") explains what personal data b9game collects from you, how that data is used and stored, with whom it may be shared, and what rights you have in relation to it.

By registering a b9game account or otherwise using the Service, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the b9game Service.

This Policy should be read together with the b9game Terms and Conditions. Defined terms used in this Policy but not defined here have the meanings given to them in the Terms and Conditions.

2. Data Controller

b9game is the data controller in respect of the personal data collected from users of the Service. For any queries relating to this Policy or to your personal data, please contact the b9game support team via the email address: [email protected]. Our support team is available 24 hours a day, 7 days a week.

3. Information We Collect

3.1 Information You Provide Directly

When you register a b9game account or use the Service, you provide us with personal information including but not limited to:

• Your full name as registered
• Your Pakistani mobile number (used as primary account identifier and for JazzCash / Easypaisa payment linkage)
• Date of birth (for age verification purposes — you must be 18 or older)
• Account login credentials (username and password — passwords are stored in hashed form only)
• Payment and transaction details, including deposit and withdrawal records in PKR
• Identity verification documents where requested for KYC (Know Your Customer) compliance
• Any correspondence you send to b9game's support team

3.2 Information Collected Automatically

When you access the b9game platform, certain technical and usage data is collected automatically, including:

• IP address and approximate geographic location (city/province level — for example, whether you are accessing from Karachi, Lahore, Islamabad, or elsewhere in Pakistan)
• Device type, operating system, and browser or application version
• Pages visited, features used, games played, bets placed, and time spent on the platform
• Referring URL (if you arrived at b9game via a link)
• Session identifiers and authentication tokens

3.3 Information from Payment Providers

When you make a deposit or withdrawal via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, or Bank Alfalah, b9game receives transaction confirmation data from the relevant payment provider. This includes transaction reference numbers, amounts, timestamps, and the mobile or bank account number associated with the transaction. b9game does not store full bank card numbers or full mobile wallet credentials.

4. How We Use Your Information

b9game processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your b9game account, including authentication and security.
• Service Delivery: To provide access to casino games, sports betting markets, promotions, and all other features of the b9game platform.
• Payment Processing: To process PKR deposits and withdrawals via your chosen payment method, and to maintain accurate financial records.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and any lawful requests from regulatory or law enforcement authorities.
• Responsible Gaming: To monitor gambling activity patterns that may indicate problem gambling behaviour, and to enforce responsible gaming limits or restrictions where applicable.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account abuse, and security incidents affecting the b9game platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyse aggregate usage data for the purpose of improving the b9game platform's performance, features, and user experience.
• Marketing Communications: To send you promotional communications about b9game offers and bonuses, where you have opted in to receive such communications. You may opt out at any time by contacting b9game support.

5. Legal Basis for Processing

b9game processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the b9game Service you have registered for and to execute payment transactions.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations and age verification requirements.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and aggregate analytics — where those interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have given explicit consent, and which you may withdraw at any time.

6. Data Sharing and Disclosure

6.1 Payment Service Providers

b9game shares necessary transaction data with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment processors solely for the purpose of executing deposit and withdrawal instructions from your account. These providers process data under their own privacy policies and terms of service.

6.2 Game and Technology Providers

b9game works with third-party game studios and software providers to deliver its casino and sports betting content. These providers may receive anonymised or pseudonymised session data necessary to operate their games correctly. They do not receive your name, mobile number, or payment details.

6.3 Legal and Regulatory Authorities

b9game may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, or where such disclosure is necessary to protect the rights, property, or safety of b9game, its users, or third parties.

6.4 No Sale of Data

b9game does not sell, rent, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing networks. Your data is used exclusively for the purposes described in this Policy.

7. Cookies and Tracking Technologies

b9game uses cookies and similar tracking technologies on the platform to maintain session state, remember your login status (where permitted), analyse platform usage patterns, and improve the user experience. Cookies used by b9game include:

• Strictly Necessary Cookies: Required for the platform to function — session authentication, security tokens, and payment flow state. These cannot be disabled.
• Analytics Cookies: Used to collect aggregate information about how users interact with the b9game platform, for the purpose of improving features and performance.
• Preference Cookies: Used to remember settings and preferences you have configured on the platform.

You can control non-essential cookies through your browser settings. Disabling cookies may affect certain features of the b9game platform.

8. Data Retention

b9game retains personal data for as long as your account remains active and for a period thereafter as required by applicable law, anti-money laundering regulations, or legitimate business needs. Account transaction records are typically retained for a minimum of five years following the last transaction in accordance with financial record-keeping obligations. Upon the closure of your b9game account, personal data will be retained for the legally required retention period and then securely deleted or anonymised.

9. Data Security

b9game implements and maintains appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include TLS encryption for all data in transit, hashed storage of passwords, access controls restricting staff access to personal data on a need-to-know basis, and regular security assessments of the platform infrastructure.

While b9game takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your b9game login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by b9game:

• Right of Access: You may request a copy of the personal data b9game holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to b9game's legal obligations to retain certain records.
• Right to Restriction: You may request that b9game restrict processing of your data in certain circumstances.
• Right to Object: You may object to processing based on b9game's legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact b9game's support team at: [email protected]. b9game will respond to verified requests within a reasonable timeframe.

11. Minors

The b9game Service is strictly for users aged 18 years and over. b9game does not knowingly collect personal data from individuals under the age of 18. If b9game becomes aware that personal data has been collected from a minor, such data will be deleted and the associated account will be closed immediately. If you believe a minor has registered on the platform, please notify b9game support without delay.

12. Changes to This Policy

b9game may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Updated versions will be published on this page with a revised effective date. Material changes will be communicated to registered users via their account or by notification on the platform. Your continued use of the b9game Service after publication of an updated Policy constitutes acceptance of the revised terms.

13. Contact

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the b9game support team, available 24/7 in English. Contact email: [email protected]